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The South Carolina Office of Regulatory Staff is moving to a new location. Although our telephone numbers and email addresses will remain the same, effective May 12, 2025, our new physical and mailing address will be 1901 Main St., Suite 1500, Columbia, SC 29201.


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The Vehicle Registration Portal is now live for passenger carriers.

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How the Rate Case Process Works

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  3. How The Rate Case Process Works
How the Rate Case Process Works

Who is Involved and What are their Roles?
Typically, the utility, the ORS, the SC Department of Consumer Affairs, and intervenors are involved in the process.
Definitions
Consumers may often hear words used during a rate case that they have never heard before. The ORS has compiled some of these words into a reference list.
The Process
There are seven steps in the process.
FAQs
Frequently asked questions.
Tips for Participating in a Public Hearing
Here are some tips for consumers to keep in mind when participating in a public hearing. Consumers can also visit the How to Participate in Utility Cases page for more information.
How to Participate in Utility Cases
Any decision that an investor-owned utility makes that might impact customers’ rates must go before the Public Service Commission of South Carolina (PSC).

Resources

  • File a Letter of Protest with the PSC
  • PSC Docket Management System (DMS)
  • PSC Livestream
  • Public Service Commission of South Carolina (PSC)
  • South Carolina Department of Consumer Affairs (DCA)
  • Steps to File an Informal Complaint/Inquiry with the ORS

Learn more

  • Who is Involved and What are their Roles
  • Definitions
  • The Process
  • FAQs
  • Tips for Participating in a Public Hearing
  • How to Participate in Utility Cases

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SC Office of Inspector General Fraud Hotline

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Office of Regulatory Staff

1401 Main Street, Suite 900

Columbia, SC 29201

 

General Information: (803) 737-0800

Consumer Complaints and Inquiries:

(803) 737-5230 (local)

1-800-922-1531 (toll-free within South Carolina)

 


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