How the Rate Case Process Works Who is Involved and What are their Roles? Typically, the utility, the ORS, the SC Department of Consumer Affairs, and intervenors are involved in the process. Definitions Consumers may often hear words used during a rate case that they have never heard before. The ORS has compiled some of these words into a reference list. The Process There are seven steps in the process. FAQs Frequently asked questions. Tips for Participating in a Public Hearing Here are some tips for consumers to keep in mind when participating in a public hearing. Consumers can also visit the How to Participate in Utility Cases page for more information. How to Participate in Utility Cases Any decision that an investor-owned utility makes that might impact customers’ rates must go before the Public Service Commission of South Carolina (PSC).