The ORS serves as a mediator between consumers and utilities in South Carolina, as well as between consumers and the electric cooperatives. ORS Consumer Services resolves a vast majority of complaints through an informal investigation process, which avoids a more costly formal hearing at the PSC. Through consumer education, ORS Consumer Services helps consumers make educated choices and understand their rights and obligations.
Consumers who do not have access to internet service to their home or business can voluntarily complete the I Need Internet Survey. Results from this survey are shared with ISPs to help inform the expansion of broadband access in the state.
The Lifeline Program provides a discount on landline, wireless, or broadband service for qualifying low-income consumers.