The ORS serves as a mediator between customers and investor-owned utilities in South Carolina. The role of ORS Consumer Services is to resolve disputes or settle inquiries on an informal basis. Through consumer education, ORS Consumer Services helps utility customers make educated choices and understand their rights and obligations as consumers of public utility services.

If you have an inquiry or complaint with one of your utility companies, we encourage you first to contact the company and ask to speak with a customer service representative. If you are unsatisfied with the company's response or assistance, please contact ORS Consumer Services.

Address: 
Map It
State of South Carolina
Office of Regulatory Staff (ORS)
1401 Main Street, Suite 900
Columbia, SC 29201

Fax: 
(803) 737-0801

Hours:
8:30 AM to 5:00 PM Monday through Friday (except state holidays)

Phone:
(803) 737-0800 (General Information)

Consumer Complaints and Inquiries: 
(803) 737-5230 (Columbia, SC)
1-800-922-1531 (toll-free within South Carolina)

TTY (for the Hearing- and Speech-Impaired):
(803) 737-0846 (TTY in Columbia, SC)
1-877-889-8337 (TTY toll-free within South Carolina)

South Carolina Equipment Distribution Program (SCEDP):
Telecom Service for the Hearing & Speech Impaired
1-877-225-8337 (Voice)
1-877-889-8337 (TTY)

Media Contact:
All Agency Questions (Email)
Sign up for ORS News Releases (Email)