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The South Carolina Office of Regulatory Staff is moving to a new location. Although our telephone numbers and email addresses will remain the same, effective May 12, 2025, our new physical and mailing address will be 1901 Main St., Suite 1500, Columbia, SC 29201.


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The Vehicle Registration Portal is now live for passenger carriers.

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Natural Gas

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Natural Gas

The ORS represents the public interest with regard to the regulation of investor-owned natural gas utilities in South Carolina -- Piedmont Natural Gas and South Carolina Electric & Gas. These natural gas utilities provide the distribution, transportation, and storage of natural gas in South Carolina. Duties of the ORS encompass rate, accounting, legal, technical, and certain service issues regarding the purchase, sale, transportation, and storage of natural gas by all companies within the jurisdiction of the PSC.

With the exception of safety issues, the ORS has no authority regarding or responsibility for non-jurisdictional utilities including municipal systems, Natural Gas Authorities, and liquid propane systems. However, the ORS does monitor these areas in order to provide information to policy makers in the state.

Natural Gas Bill of Rights

Quick Facts about Natural Gas
Did you know ...

  • Natural gas is colorless, non-toxic, and has an odorant added.
  • The flammable range of natural gas in air is from about 4.5% to 14.5%.
  • The natural gas we use contains about 92% methane, which is very similar to gas that is produced from old landfill sites.
  • The ignition point of natural gas is 1100 to 1200 degrees Fahrenheit, which is higher than a lighted cigarette but lower than an arc from static electricity.
  • Natural gas is lighter than air; therefore, it will rise to the uppermost area possible.
  • Natural gas escaping to the atmosphere will dissipate and present no danger if allowed to vent freely.

Useful Links for More Information on Natural Gas

  • Palmetto Utility Protection Service
  • Federal Office of Pipeline Safety
  • National Pipeline Mapping System
  • South Carolina Incident Data 
  • American Gas Association
  • Southern Gas Association
  • The Natural Gas Page
  • Midwest Energy Association
  • American Petroleum Institute 
  • National Association of Regulatory Commissions
  • National Association of Pipeline Safety Representatives
  • National Association of State Fire Marshals
  • Compendium of State Pipeline Safety Requirements and Initiatives Providing Increased Public Safety Levels- Second Edition
  • Natural Gas Regulations (PDF)

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Office of Regulatory Staff

1401 Main Street, Suite 900

Columbia, SC 29201

 

General Information: (803) 737-0800

Consumer Complaints and Inquiries:

(803) 737-5230 (local)

1-800-922-1531 (toll-free within South Carolina)

 


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