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Electric and Natural Gas Utilities COVID-19 Updates

Dominion Energy South Carolina (DESC)
Dominion Energy Coronavirus Update

  • Customer Service: 1-800-251-7234 from 8 AM to 5 PM Monday – Friday
  • Customers who pay bills in person are being asked to choose one of the other options provided, including the mobile app or online bill payment. Online digital tools and the automated phone option for routine self-service and 24/7 account access is encouraged, as call wait times may be longer than usual.
  • At, you can learn more about the Low-Income Home Energy Assistance Program (LIHEAP), a federal program that offers assistance with heating and cooling needs. You can also find a listing of the agencies in your area when you refer to the Customer Assistance Resource link and stay up to date on the latest agency assistance available through our event calendar.
  • In addition to the federal assistance funds available from our various Community Action Agency partners, Dominion Energy has also donated $250,000 to the EnergyShare program. To see if you qualify for assistance through EnergyShare, please contact your local community action agency.


Duke Energy
Duke Energy COVID-19 Updates

  • Duke Energy power plants, electricity and natural gas delivery facilities, and call centers are staffed. The company will continue to respond to power outages and other emergencies.
  • Customers should download the company’s mobile app or visit or for information and most service transactions. Customers who are unable to self-serve can still contact the company at 1-800-777-9898 (Duke Energy Carolinas), 1-800-419-6356 (Duke Energy Progress), or 1-800-752-7504 (Piedmont Natural Gas). 
  • Water access updates will be posted under “water access alerts” at and on the Duke Energy Lake View app.


Electric Cooperatives of South Carolina

Contact your local Electric Cooperative for updates and resources that may be available to consumers.

Lockhart Power
Lockhart Power COVID-19 Update  

For more information, visit Lockhart Power's website or call (864) 545-2211.

Santee Cooper
Santee Cooper COVID-19 Response  

Santee Cooper will continue to provide reliable service with every effort to deter the spread of COVID-19. Customers should note the following updates:

  • Santee Cooper encourages you to use online tools to manage your account. Retail offices are currently open for drive-through only, but you can manage your account and pay your bill online at any time using MY Energy Link (MEL). You can register on Santee Cooper's website

Find out more information on Santee Cooper's website.


Much of the information on this page and its associated links has been provided to the ORS by the referenced utilities. The ORS cannot make any warranties about the completeness, reliability, or accuracy of this information.