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The Official Web Site of the State of South Carolina

The Governor has declared a State of Emergency in South Carolina. For the latest information on COVID-19 in South Carolina visit scdhec.gov/covid19.

For the latest utility updates during COVID-19 visit ORS.SC.GOV/covid19.

New License Decal Payment Portal is now live for passenger carriers. Click here to learn more.

10-digit dialing now required in the 803 area code. Click here to learn more. 

Telecommunications Providers COVID-19 Updates

Telecommunications COVID-19 Summary of Actions (PDF)


AT&T
AT&T COVID-19 Updates

AT&T has committed to keeping customers connected during COVID-19. The company has begun offering expanded services to customers and made adjustments to payment plans by:

  • suspending broadband usage caps for our home internet customers,
  • keeping public Wi-Fi hotspots open for anyone who needs them,
  • offering Internet access for qualifying limited-income households at $10/month through the Access from AT&T program,
  • not terminating service of any wireless, home phone or broadband residential or small business customer due to an inability to pay their bill as a result of the coronavirus pandemic,
  • waiving late payment fees for customers,
  • underwriting expenses for a “one-stop” resource center to support eLearning Days from the State Educational Technology Directors Association,
  • having their FirstNet teams work closely with first responders to keep them connected,
  • helping businesses and universities stand-up virtual offices and classrooms with conference call and video conferencing with Cisco Webex Meetings with AT&T, and
  • enabling businesses to forward calls to both mobile and landline phones with AT&T IP Flexible Reach.

  • AT&T to Support Nurses and Physicians With Three Months of Free Service on FirstNet Network

CenturyLink
CenturyLink COVID-19 Updates

CenturyLink has signed on to the Federal Communication Commission’s Keep Americans Connected Pledge. This means that for the next 60 days, they have committed to waive late fees and to not terminate a residential or small business customer’s service due to financial circumstances associated with COVID-19. They are also suspending data usage limits for consumer customers.


Charter Communications
Charter Communications COVID-19 Updates

To ease the strain during COVID-19, beginning Monday, March 16, 2020, Charter Communications/Spectrum has committed to the following for 60 days:

  • Charter won't terminate service for Spectrum Internet, TV or Voice residential or small business customers who face difficult economic circumstances. Similarly, the company won't charge late fees for customers.
  • Spectrum does not have data caps or hidden fees.
  • Charter will offer free Spectrum broadband and Wi-Fi access to households with K-12 and/or college students who do not already have a Spectrum broadband subscription at any service level up to 100 Mbps. To enroll call 1-844-488-8395. Installation fees will be waived for new student households.
  • Wi-Fi hotspots opened to any American who needs them.
  • Charter will partner with school districts to ensure local communities are aware of these tools to help students learn remotely.
  • For eligible low-income households without school-aged children, Charter offers Spectrum Internet Assist, a low-cost broadband program delivering speeds of 30 Mbps

Comcast
Comcast COVID-19 Updates

Comcast is taking steps to implement the following new policies for the next 60 days, and other important initiatives:

  • Xfinity WiFi Free For Everyone: Xfinity WiFi hotspots located in businesses and outdoor locations across the country will be available to anyone who needs them for free – including non-Xfinity Internet subscribers. For a map of Xfinity WiFi hotspots, visit www.xfinity.com/wifi. Once at a hotspot, consumers should select the “xfinitywifi” network name in the list of available hotspots and then launch a browser.
  • Pausing Data Plans for 60 days giving all customers Unlimited data for no additional charge.
  • No Disconnects or Late Fees: Care teams will be available to offer flexible payment options and can help find other solutions.
  • Internet Essentials Free to New Customers: New customers will receive 60 days of complimentary Internet Essentials service, which is normally available to all qualified low-income households for $9.95/month. Additionally, for all new and existing Internet Essentials customers, the speed of the program’s Internet service was increased to 25 Mbps downstream and 3 Mbps upstream. That increase will go into effect for no additional fee and it will become the new base speed for the program going forward.
  • News, Information and Educational Content on X1: For those with school-age students at home, Comcast created new educational collections for all grade levels in partnership with Common Sense Media. Just say “education” into your X1 or Flex voice remote.
  • 24x7 Network Monitoring: Underpinning all of these efforts, Comcast’s technology and engineering teams will continue to work tirelessly to support our network operations.

Comporium
Comporium COVID-19 Updates

Comporium is taking the following steps to ensure services in the safest possible manner.

  • Committed to working with customers impacted by Coronavirus (COVID-19) to prevent their Internet service from being disconnected during this challenging situation.
  • Offering 60 days of free Standard HSI service and free installation to any home that is:
  • The primary home of a student in kindergarten through high school, in technical school, in college or in graduate school;
  • Currently without our internet service and that hasn’t had internet service with Comporium for the past 90 days; and
  • Located where Comporium would normally provide internet
  • As a way to safely assist customers with payments, beginning Monday, March 30 drive-through windows at the Downtown Rock Hill Customer Service Center (332 East Main Street) and the Lancaster White locations will be reopened. Drive through service continues to be available at the Rock Hill Cherry Road location and the Gilbert location.

Farmers Telephone Cooperative (FTC)
FTC COVID-19 Updates

FTC is committed to helping customers impacted by the coronavirus (COVID-19) by also not suspending their services due to non-payment. FTC is also offering 60 days of free internet service and free installation to any home within FTC’s service area that meets the following criteria:

  • The home is the primary residence of a student in kindergarten through high school, technical school, college or in graduate school;
  • The residence is that of a new customer who has not been an internet customer with FTC for the past 90 days;
  • Home is located in FTC’s service area.                      

Federal Communications Commission (FCC)
Federal Communications Commission: Keep Americans Connected Pledge

Federal Communications Commission (FCC) Chairman Ajit Pai called on broadband and telephone service providers to promote connectivity for Americans impacted by disruptions caused by COVID-19. In order to ensure Americans do not lose their broadband or telephone connectivity, he asked them to take the Keep Americans Connected Pledge.

Many South Carolina broadband and telephone companies have signed the Pledge and committed to:

  • not terminate service to any residential or small business customers because of their inability to pay their bills due to the disruptions caused by the coronavirus pandemic;
  • waive any late fees that any residential or small business customers incur because of their economic circumstances related to the coronavirus pandemic; and
  • open Wi-Fi hotspots to any American who needs them.

Learn more about the Pledge and the companies and associations that have signed on by visiting the FCC website.


Frontier Communications
Frontier Communications Coronavirus Response

Frontier Communications is committing to keeping customers and colleagues connected, safe, and informed during this time. Frontier High-Speed Internet service has no data caps, so Frontier customers have unlimited data usage worry free. Details are on the Frontier website.


Hargray Communications
Hargray Communications has joined the FCC Keep Americans Connected pledge as part of the commitment to communities. Hargray is taking the following actions in response to COVID-19:                     

  • Service disconnections for non-payment are suspended until May 15, 2020.
  • Late fees waived that any residential or small business customers incur.
  • Wi-Fi hotspots opened to any American who needs them.

If you need assistance, please call 877.427.4729 or email customerinquiry@htc.hargray.com.


Home Telecom
Home Telecom COVID-19 Updates

Home Telecom is doing the following to help their consumers:

  • Suspending disconnection due to nonpayment until May 15, 2020
  • Waiving late fees incurred as a result of late payment caused by the pandemic
  • Free internet with Wi-Fi to new households with K-12 or college students during the national emergency
  • Current Internet customers can upgrade with no additional charges for 3 months.

Horry Telephone Cooperative (HTC)
HTC COVID-19 Updates

HTC is doing the following during the COVID-19 pandemic:

  • Service disconnections for non-payment are suspended until May 15, 2020.
  • Late fees waived that any residential or small business customers incur.
  • Wi-Fi hotspots opened to any American who needs them in Horry and Georgetown counties.
  • Implementing a $20 bill credit for all active residential and business Internet subscribers in the months of April and May.
  • Partnering with Horry County Schools (HCS) to identify student homes that currently do not have access to internet (approximately 800 locations) and provide two months of free Internet to students who currently do not have Internet access.
  • Installed additional public Wi-Fi hotspots at the parking lots of all Georgetown County high schools.
  • Waiving the $50 service fee for business members that subscribe to our conference bridge plans, and all conference bridge plans will be 50% off through April and May.
  • Providing unlimited call feature and voice mail configuration services through April and May to business members with HTC maintenance agreements on their phone systems.

Lifeline
The Federal Communications Commission is helping keep low-income Americans connected during the Coronavirus pandemic by waiving Lifeline Program de-enrollment requirements until May 29, 2020. For more information on this topic visit the FCC website.


Piedmont Rural Telephone Cooperative
Due to COVID-19, Piedmont Rural Telephone Cooperative is doing the following:   

  • Service disconnections for non-payment are suspended until May 15, 2020.        
  • Offering customers that have a student (K-12 and/or college) in the home and do not have Internet service free installation and free first month of service credit until further notice.
  • Offering free Internet service upgrades until the State of Emergency is lifted (free upgrades for copper DSL up to 20Mbps and fiber customers up to 200Mbps).
  • Drive-thru window at 201 Anderson Drive will remain open from 8 AM to 4 PM daily Monday-Friday.

Palmetto Rural Telephone Cooperative
Palmetto Rural Telephone Cooperative COVID-19 Updates

Palmetto Rural Telephone Cooperative is doing the following during the COVID-19 pandemic:

  • Service disconnections for non-payment are suspended until May 15, 2020.
  • Late fees waived that any residential or small business customers incur.
  • Wi-Fi hotspots opened to the public
  • Offering members that have a student (K-12 and/or college) in the home and do not have Internet service, free installation and free internet access for 60 or 90 days, depending on the customers’ long-term needs. Palmetto is also offering a free 90-day Internet upgrade for existing customers that have a student (K-12 and/or college) in the home or work-from-home and need to upgrade their broadband service

For more information, visit the Palmetto Rural Telephone Cooperative website or call (843) 538-2020 (Walterboro) or (843) 931-1212 (St. George).


Sandhill Telephone Cooperative
Sandhill Telephone Cooperative COVID-19 Updates

Sandhill Telephone Cooperative, Inc. is providing 11 free hotspots in Chesterfield, Kershaw, and Marlboro counties for anyone that is not currently paying for Internet service and needs a connection for their children to complete schoolwork. Sandhills Telephone Cooperative is also working on a partnership with Northeastern Tech in Cheraw to provide internet access to their students.

In addition:

  • Sandhill will not suspend any services this month or charge late fees for nonpayment.
  • Sandhill will offer a $25 bill credit for residential broadband services for any existing customers that we serve that has a child in school (K-12 & College). Visit the Sandhill website to apply for the credit.
  • Any residential customer that does not currently have broadband but needs to add, will receive a one-time $25 bill credit when installed between March 18, 2020 and April 30, 2020.
  • The $1.00 convenience fee for making payments by phone is being waived. This will help any customer that does not wish to come in person to pay their bill.

South Carolina Telecommunications & Broadband Association (SCTBA)
South Carolina Telecommunications & Broadband Associations (SCTBA) members are offering free Wi-Fi hotspots.


South Carolina Telephone Coalition
South Carolina Telephone Coalition Actions as to COVID-19 (PDF)

Each of the South Carolina Telephone Coalition member companies is taking specific actions to effectuate FCC Chairman Pai' s Pledge to Keep Americans Connected during the coronavirus outbreak. The Keep Americans Connected Pledge reads as follows:

"Given the coronavirus pandemic and its impact on American society, each of the South Carolina Telephone Coalition member companies pledges for the next 60 days to:

  1. not terminate service to any residential or small business customers because of their inability to pay their bills due to the disruptions caused by the coronavirus pandemic;
  2. waive any late fees that any residential or small business customers incur because of their economic circumstances related to the coronavirus pandemic; and
  3. open its Wi-Fi hotspots to any American who needs them."

In addition, the South Carolina Telephone Coalition member companies have committed to providing discounted services to qualifying households with school-age children. The companies also will work with their respective local school districts to assist with any additional needs they may be able to address, including developing additional Wi-Fi hotspots where needed and feasible.


TAG Mobile, LLC
TAG Mobile, LLC COVID-19 Updates

In light of the challenges facing many subscribers due to the COVID-19 pandemic, TAG Mobile, LLC (TAG) will be providing a free 5GB data top-up to all of its Lifeline subscribers after they have exhausted the data provided by their plan. TAG will provide this once per billing cycle for each subscriber as they use all of their data and the extra 5GB will expire at the end of that billing cycle. TAG began implementing this on March 18, 2020 and plans to do so until May 17, 2020. Tag will be sending notices to subscribers to let them know that the 5GB will be added. For more information, visit the TAG website or call Customer Support at 1-866-959-4918.


T-Mobile
T-Mobile COVID-19 Updates

T-Mobile is doing the following during the COVID-19 pandemic:

  • Beginning March 13th, all current T-Mobile and Metro by T-Mobile customers who have plans with data will have unlimited smartphone data for the next 60 days (excluding roaming).
  • Soon T-Mobile will provide T-Mobile and Metro by T-Mobile customers an additional 20GB of mobile hotspot/tethering service for the next 60 days.
  • T-Mobile is working with our Lifeline partners to provide customers free extra data up to 5GB of data per month for the next 60 days.
  • T-Mobile is also increasing the data allowance, free of charge, to schools and students using our EmpowerED digital learning programs to ensure each participant has access to at least 20GB of data per month for the next 60 days.
  • Additionally, T-Mobile is offering free international calling for all current T-Mobile and Metro by T-Mobile customers to Level 3 impacted countries.

TruVista
TruVista is assisting communities during the COVID-19 outbreak by:

  • Service disconnections for any residential or small business customers for non-payment are suspended until May 15, 2020 because of their inability to pay their bills due to disruptions caused by COVID-19.
  • Late fees waived until May 15, 2020.
  • Offering free 60 days of basic Internet service including free installation to households with K-12 and/or college students who do not already have a TruVista broadband subscription. This offer is being made to households within TruVista's service areas where facilities currently exist.
  • Offering current Internet customers that upgrade their Internet speed a $100 credit.
  • Overage charges and late fees are waived until May 25, 2020 to support customers who may be financially affected by the COVID-19 crisis.
  • From March 25 through April 30, add 15GB of high-speed data for wireless consumer and small business customers to be automatically applied with no customer action necessary.

TDS Telecom
TDS Telecom COVID-19 Updates

TDS Telecom has temporarily stopped disconnections and will waive late fees, and not charging for data cap overage. Also if you do not have TDS Internet service, but need it for work- or school-at-home scenarios, you can order free Internet service for 60 days.


Verizon Wireless
Verizon Wireless COVID-19 Response

Verizon Wireless is providing the services below in response to the COVID-19 pandemic:

  • Waived late fees and overage charges for 60 days from March 16 to May 13 for customers who let the company know they are unable to pay as a result of economic hardship due to the COVID-19 pandemic. Verizon also will not terminate service to those customers.
  • 15GB free high-speed data that will be automatically applied to consumer plans from March 25 through April 30, 2020. No customer action is necessary. 
  • Two months of waived Internet and voice service charges for current Lifeline customers and a new affordable Internet option for low-income households, starting April 3.
  • No Fios/DSL data caps
  • Free international calling
  • Waived activation and upgrade fees
  • Unlimited domestic calling: Eligible customers will receive a text message to inform them of the offer. No action is necessary; the offer will automatically be added to eligible accounts.
  • Free learning tools and premium TV: Beginning April 1, Fios TV customers will get access to 30 days of programming at no additional cost and will be able to experience up to 60 days of free access to valued education resources, tools, and games at no cost.

West Carolina Rural Telephone Cooperative (WCTEL)
WCTEL COVID-19 Updates

WCTEL is providing the services below in response to the COVID-19 pandemic:

  • Service disconnections for non-payment are suspended until May 15, 2020.
  • Late fees waived until May 15, 2020.
  • 23 free Wi-Fi hotspots in four counties opened to the public. www.wctel.com/wifi-hotspots/
  • Free Internet service for 60 days to households in its service area with K-12 and/or college students who do not already have a WCTEL Internet subscription. Free Internet speed upgrades for 60 days to existing customers. https://www.wctel.com/free-internet/

Windstream
Windstream COVID-19 Response

Windstream is providing the services below in response to the COVID-19 pandemic:

  • Service disconnections for non-payment are suspended until May 15, 2020.
  • Late fees waived that any residential or small business customers incur.
  • Wi-Fi hotspots opened to the public.
  • For families who qualify for the Lifeline program, the company is offering service free of charge for the first two months with free activation.

Much of the information on this page and its associated links has been provided to the ORS by the referenced utilities. The ORS cannot make any warranties about the completeness, reliability, or accuracy of this information.