Dominion Energy South Carolina (DESC)
Dominion Energy Coronavirus Update
DESC is closely monitoring the global outbreak of corona virus and is working to safeguard the health of our communities. Customers should note the following updates:
- The company has suspended all service disconnections for nonpayment. Dominion Energy remains committed to providing reliable energy service 24-7.
- Residential customers whose services were shut off are being reconnected. If your service was previously shut off for nonpayment, please contact Customer Service at 800-251-7234 from 8 AM to 5 PM Monday – Friday to restore your service.
- Customers who pay bills in person are being asked to choose one of the other options provided, including the mobile app or online bill payment. Online digital tools and the automated phone option for routine self-service and 24/7 account access is encouraged, as call wait times may be longer than usual.
- The company is committing $1 million to coronavirus relief efforts. The funds will support national organizations, such as the American Red Cross, as well as various local organizations.
- DESC has delayed the opening of lake recreation and followed the Governors order and closed the boat ramps at Lake Murray and Lake Monticello.
- DESC has also closed the boat ramp at Stevens Creek in Edgefield County.
DESC has donated 9,000 N-95 masks to the South Carolina Hospital Association (SCHA). Coordination of this donation involved the Office of Regulatory Staff and the SC Emergency Management Division. The SCHA will distribute the masks to hospitals throughout the state that are in need of Personal Protective Equipment.
- Dominion Energy Asks Neighbors to Help Keep Communities Safe
- Dominion Energy closes boat ramp at Stevens Creek in compliance with governor’s order (PDF)
- Dominion Energy closes its boat ramps at Lake Murray and Lake Monticello in compliance with governor’s order (PDF)
- Dominion Energy delays opening lake recreation areas (PDF)
- Dominion Energy Commits $1 Million to Coronavirus Relief Efforts
- Dominion Energy Contributes $250,000 to Expand EnergyShare into South Carolina to Help Low-Income Customers (PDF)
Duke Energy Important COVID-19 Updates
Duke Energy and Piedmont Natural Gas have announced steps to help customers, communities, and employees manage the economic hardship caused by COVID-19.
- The company will waive late payment fees and fees for returned payments across its service territories beginning Saturday March 21 until the national state of emergency is lifted. For residential customers, the company will also waive fees for credit and debit card payments.
- Duke Energy will not disconnect any customer’s service for non-payment. The company will continue to read meters and send bills. Customers should pay what they can to avoid building up a large balance that will be harder to pay off later.
- Duke Energy power plants, electricity and natural gas delivery facilities, and call centers are staffed. The company will continue to respond to power outages and other emergencies.
- The company is donating $1.3 million to support hunger relief and help local health and human services nonprofits across its service territories.
- Duke Energy will expand assistance to employees, providing five additional personal days off, a $1,500 stipend issued to employees at a certain pay threshold, and $100,000 to the Relief4Employees program, that employees can draw on for short-term financial help.
- Customers should download the company’s mobile app or visit duke-energy.com or piedmontng.com for information and most service transactions. Customers who are unable to self-serve can still contact the company at 1-800-777-9898 (Duke Energy Carolinas), 1-800-419-6356 (Duke Energy Progress), or 1-800-752-7504 (Piedmont Natural Gas)
- All public restroom facilities at Duke Energy-owned and managed access areas will be closed due to public health concerns related to the spread of COVID-19.
- South Carolina Executive Order 2020-25 authorizes the reopening of public boat ramps in South Carolina while fishing platforms are to remain closed. In accordance, all Duke Energy-owned and managed boat ramps in the state of South Carolina are open for the launching and retrieving of boats. Duke Energy sites leased and managed by municipalities may be closed or impacted.
- Updates will be posted under “water access alerts” at duke-energy.com/community/lakes and on the Duke Energy Lake View app.
Duke Energy has also provided updates regarding customer disconnections that occurred prior to the March 13, 2020 suspension of disconnections and Energy Efficiency Program operations (PDF).
- Duke Energy Foundation provides more than $340,000 to South Carolina K-12 education organizations during COVID-19 crisis (PDF)
- Duke Energy COVID-19 Information for Small and Medium Business Customers (PDF)
- Duke Energy implements additional steps to protect customers and employees during virus pandemic (PDF)
- Duke Energy and Piedmont Natural Gas take new steps to help customers, communities and employees in wake of COVID-19
- Duke Energy Foundation donates $150,000 to agencies in South Carolina helping pay energy bills during COVID-19 crisis
- Piedmont Natural Gas donates $50,000 to aid those struggling with utility bills during COVID-19 in North Carolina, South Carolina, Tennessee
Electric Cooperatives of South Carolina
See below for a statement from the Electric Cooperatives of South Carolina regarding past due payments:
We know the coronavirus outbreak may cause financial hardships. Some members may face reduced employment or unemployment. Some members are staying home, which makes 24-hour electric service even more vital.
We have established policies to help members get through this difficult time. For example, we’ve suspended disconnections on accounts with past due amounts, as Gov. Henry McMaster requested of all electricity providers. But, as state officials have acknowledged, members still have an obligation to pay their bill eventually. So, we urge you to keep paying on time if possible. Don’t let your bill grow.
Late payment penalties, interest on overdue balances, and reconnect fees still apply.
Lockhart Power COVID-19 Update
Lockhart Power’s business offices will be closed until further notice due to the risks associated with COVID-19. Effective immediately and throughout the current State of Emergency, Lockhart Power:
- is suspending disconnection due to nonpayment
- will not be charging late fees due to nonpayment
- will continue to read meters and send bills, so if you are suffering financial hardships during this time, please pay whatever you can to avoid building up a large balance that will be harder to pay off later
This applies to all residential and commercial customers.
For more information, visit Lockhart Power's website or call 864-545-2211.
Santee Cooper COVID-19 Response
Santee Cooper will continue to provide reliable service with every effort to deter the spread of COVID-19. Customers should note the following updates:
- Santee Cooper encourages you to use online tools to manage your account. Retail offices are currently open for drive-through only, but you can manage your account and pay your bill online anytime using MY Energy Link (MEL). You can register on Santee Cooper's website.
- The company will not be disconnecting power for delinquent bills until further notice. Customers should continue to pay what they can so that bills do not compound.
- If you are having difficulty paying your bill for any reason, it’s important to be proactive and notify Santee Cooper as quickly as possible. Even though the company isn’t disconnecting power, you will continue to be responsible for what you use. The company may be able to make arrangements to help avoid problems down the road.
Santee Cooper has followed the Governors executive orders and closed all public access to waterways and recreation facilities. The following boat landings are now closed:
- In Berkeley County - William Dennis Landing (Biggins Landing), West Dike Landing, The Hatchery Landing, Thornley Forest Landing, Russellville Landing, Richardson Landing, General Moultrie Landing and Wilsons Landing.
- In Orangeburg County - Eutaw Springs Landing (Little Cathead), Cathead Landing and Indian Bluff.
- In Calhoun County - Calhoun Subdivision Landing (Stumphole Landing) and Low Falls Landing.
- In Sumter County - Sparkleberry Landing and Rimini Landing.
- In Clarendon County - Hickory Top, Taw Caw Creek Landing, John C. Land III Landing, Rowland Subdivision Landing, White Oak III Landing, C. Alex Harvin III Landing and Borrow Pit Landing.
Find out more information on Santee Cooper's website.
Much of the information on this page and its associated links has been provided to the ORS by the referenced utilities. The ORS cannot make any warranties about the completeness, reliability, or accuracy of this information.