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The Official Web Site of the State of South Carolina

The Governor has declared a State of Emergency in South Carolina. For the latest information on COVID-19 in South Carolina visit scdhec.gov/covid19.

For the latest utility updates during COVID-19 visit ORS.SC.GOV/covid19.

New License Decal Payment Portal is now live for passenger carriers. Click here to learn more.

10-digit dialing now required in the 803 area code. Click here to learn more.

Consumer Resources

Utilities are taking steps to allow for a return to normal business operations, while continuing to provide flexibility and assistance to consumers. View the ORS Utility Consumer Alert and the sections below for more information.


Utility Contact Information

If you are behind on your utility service payments, do not wait until you receive a notice of disconnection to discuss payment options. Contact your utility as soon as possible.


Deferred Payment Plans

To help consumers, the PSC has allowed regulated utilities the ability to offer consumers a longer deferred payment plan to pay utility bills.


“Safety Net” Programs

Regulated electric and natural gas utilities offer “safety net” programs or benefits to help consumers in certain situations who may struggle to pay their bills.


Financial Assistance

The ORS does not provide direct financial assistance but can share resources to help consumers with managing utility bills. Consumers are encouraged to contact local community organizations after contacting their utility to ask about financial assistance.


ORS Consumer Services

If you’ve spoken with your utility, and the utility is regulated by the PSC and the ORS, and you still need help, ORS Consumer Services can contact the utility on your behalf. ORS can check to see whether the utility has followed all applicable regulations. The ORS can also direct you to social services agencies that may have available funds to assist with your utility bills.


Utility Scams

Consumers need to recognize scams. Utility companies will not call and threaten disconnection of service. If you see a scam, report the scam immediately.